FAQ

Top Sushi Machines USA provide prices in general so that please make an inquiry with the optional assembly you want.

No worries ! Machines are at our office in NJ so that we will be able to ship in the USA.

Top Sushi Machines USA will take care of your machines directly to the purchasers.
We register your machines and keep your record of purchasing date, type and model so that we can provide you the spare parts in the future if necessary. We can also provide you the maintenance supports in the future.

If there are stocks, we will start shipping procedure as soon as we can confirm the payment. If we do not have stock, we will usually prepare the machines within 2 weeks. If you are in a hurry please describe conditions such as "by when, I want this machine to this place" at the time of inquiry. We will reply on confirmation of the stock of the models you want.

Yes, of course. Anyone can easily make either Nigiri or roll sushi deliciously by our machines.

Yes, you can set machines in 1-3 minutes if you get used. How to remove parts and how to set up the machine can download the manual from HP. You can also browse the video.
Please make sure to have a look at the machine setting and maintenance videos before making a purchase decision.

irst of all, please check the setting of the machine. There are setting mistakes such as left and right in the opposite direction, incorrect setting value etc. Please check the manual once again.
Please also understand that it has the function to stop the machine forcibly by releasing the emergency stop button and forgetting to close the safety cover.
If you can not make sushi after machine arrival, you can connect a live camera, and our engineers can check the operation and setting together with you.

Yes. Our staff have provided machine training to customers and employees in the USA so that you can take some paid-training, how to set up, operate and maintain the machines.
We also offer various sushi making advice. The cost is separately for one person's travel and accommodation expenses. Please contact us at the time of inquiry.
Please read the manual and make settings according to the manual after arrival, in order to avoid breakdown of the machine. As accessories are included separately, please check and use them together. It is recommended to keep accessories carefully.

Of course. Please make your inquiry with tel number or any other online app account ID etc. Please ask us any questions or concerns.

Sure, of course. It will be English guidance, demonstrations and training.
Please contact us in advance regarding your preferred date of arrival and schedule. You can try the machine until you are satisfied. It would be appreciated if you could consider purchasing after resolving any questions or concerns.

We ship by Fedex so that we will be giving you the shipping information and trcking number as soon as we give the purchases to Fedex.